Shipping policy

  • Orders are typically processed within 1–5 business days unless otherwise stated on the product page.
  • Processing times may increase during:
    • Product launches;
    • Restocks;
    • Holidays;
    • Sales events;
    • High-order-volume periods.
  • Shipping times are estimates only and are not guaranteed.
  • Delivery dates provided at checkout are estimated by the shipping carrier and may vary.
  • We currently ship within the United States and select international locations where available.
  • International customers are responsible for:
    • Customs fees;
    • Import duties;
    • Taxes;
    • Additional shipping charges required by their country.
  • Shipping costs are calculated at checkout based on:
    • Package weight;
    • Destination;
    • Shipping method selected.
  • Once an order has shipped, customers will receive tracking information via email or SMS if provided at checkout.
  • We are not responsible for shipping delays caused by:
    • Carriers;
    • Weather conditions;
    • Customs processing;
    • Natural disasters;
    • Incorrect shipping information;
    • Lost or stolen packages after delivery confirmation.
  • Customers are responsible for providing accurate shipping and contact information during checkout.
  • Orders returned due to incorrect addresses may require additional shipping fees before reshipment.
  • Once an order is placed, we cannot guarantee modifications including:
    • Address changes;
    • Product changes;
    • Size changes;
    • Order cancellations.
  • If a package is marked as delivered but cannot be located, customers must contact the shipping carrier directly to file a claim or investigation request.
  • We are not liable for packages lost, stolen, or delayed after they have been transferred to the shipping carrier.
  • If an item arrives damaged or incorrect, customers must contact us within 7 days of delivery with:
    • Order number;
    • Photos of the item;
    • Photos of packaging if applicable.
  • We reserve the right to refuse replacement or refund requests that do not meet reporting requirements.
  • Pre-order items:
    • May require extended processing and shipping times;
    • Ship according to the estimated timeline listed on the product page;
    • May be delayed due to manufacturing or supply chain issues.
  • Orders containing both in-stock and pre-order items may ship together unless otherwise specified.
  • We reserve the right to:
    • Change shipping carriers;
    • Adjust shipping prices;
    • Restrict shipping locations;
    • Refuse shipments at our discretion.
  • Shipping policy updates may occur at any time without prior notice.